A hands-on training for you in a service role and who want to feel comfortable in sales and customer communication and thereby capture the opportunity to contribute both to more satisfied customers and increased growth.
The training includes many hands-on tools and tips for people with customer interaction. The training aims to strengthen behavior as an active means of competition. Very few customer support functions, service technicians or project managers want to be associated with the "pushy seller". However, most people want to be perceived as the competent person and add value and advise the customer how to get the most out of their already made or intended investment / collaboration. We will make it clear the difference between sales and service behavior. We will also give concrete suggestions for a sales clearance initiative and train HOW to take these in different customer situations.
The training includes a section on managing dissatisfied customers and how we can turn these to our future ambassadors for you, the company and Addtech.